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Professional & Transparent Ransomware Incident Response

When ransomware hits and backups fail, it becomes a company wide emergency. We help you focus on your internal recovery, while our professionals handle the specialized process of cyber extortion negotiations and ransomware-encrypted data recovery. Let our experts guide your company through a secure, compliant, and expedient ransomware recovery.

Ransomware incident response and recovery

Core Competencies

Data Aggregation

Our extensive threat actor database enables evidence-based negotiation strategies and an assessment of likely outcomes like nobody else does. Learn more →

Financial Operations

We make the settlement process easy. Our team has deep regulatory and financial compliance experience and will ensure you know the risks of paying a ransom so you can build an informed recovery strategy.

Technical Expertise

We have built our own tools, called Recon + Unidecrypt, to help you forecast your recovery cost and timeline, along with getting your data back safer and faster.

 

Coveware’s Incident Response timeline

What happens during an active incident?


Assessment


  • Identify the ransomware strain, outline risks and feasible recovery options
  • Review strain specific analytics including cost, data recovery %, and expected downtime
  • Read more about the Coveware standard for transparency on process, cost and probability of ransomware recovery
  • Learn more about Recon and how this tool can help you triage your incident quickly



  • Extortion Negotiation


  • Our professional team of cyber extortion case managers will negotiate 24/7 on your behalf and won’t stop until directed to or your incident is resolved
  • You can focus on managing your recovery while Coveware works within your timeline to get to a desired result
  • Leverage our case data to ensure both ransom amount and risks are minimized



  • Ransom Settlement


  • Compliant & secure financial operations to simplify and ensure settlement success
  • 24/7 availability
  • Cost reporting down to the penny and no hidden fees or markups
  • 100% transparency on reimbursed costs - no mark ups or spreads


  • Decrypt & Recover


  • Utilize Unidecrypt for a faster and safer recovery
  • Our support team’s experience and documentation is available 24/7 to streamline your data recovery
  • Post-incident retrospectives enhance your IT and operational security
  • Incident documentation to meet your insurance and compliance requirements

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     WHY partner with coveware?

    Coveware combines aggregated ransomware case data, refined negotiating techniques and reliable financial and operational controls to achieve superior ransomware incident response and recovery for our clients. If you are not experiencing an active incident and would like to learn more about our retained service offering, click here.

    We adhere to our founding principles of honesty, transparency and collaboration, while minimizing cost and downtime and providing an exceptional experience.

     
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